Apprentice Improvement Officer

  • Employer: Knowsley Council
  • Salary: £18,333 to £18,516 per annum
  • Location: Huyton Municipal, Municipal Buildings, Archway Road, Huyton, Knowsley, L36 9UX
  • Contract: Temporary
  • Working Pattern: Full Time
  • Hours: 36 hours per week.
  • DBS Check: Enhanced
  • Closing Date: 17/07/2022 at 23:59
  • Reference: CVP 0264B

In 2022 Knowsley Council will be the Liverpool City Region Borough of Culture, we have a year of exciting events and activities taking place and also welcome the opening of the Shakespeare North Playhouse so why not come and join us. Are you looking for your first job in local government? Do you have a passion to learn and develop your skills? Here at Knowsley Council we are looking for the next generation of employees. Our Graduate and Apprenticeship Programme is for passionate individuals who want to make a difference while excelling in their own careers, you will be employed on a two-year fixed-term contract and will work towards obtaining a relevant qualification in your

Knowsley Council's Policy and Performance Service plays a crucial role in supporting the management and development of the Council and the impact it has in the borough. 

The service has four functions/ disciplines:

- Policy and Research

- Intelligence and Insight

- Performance and Risk

- Business Improvement.


The service works with Council services to:

- understand the needs of local people, using data and insight

- develop and implement key strategies and plans based on this need

- develop and manage the performance of all services

- identify opportunities to improve processes and outcomes in service delivery using improvement 

tools such as business process re-engineering and customer journey mapping.


The postholder will work within the Operational Improvement Team providing business improvement support to the Council to enable it to be efficient and effective in delivering its objectives.

This post offers the postholder the opportunity to develop skills in business improvement including business process engineering, customer journey mapping and IT system exploitation and to work within each Council department with Business Improvement colleagues to apply them.  This is an ideal opportunity to learn how each different Council department works and to develop valuable skills sought after by many employers.

The successful candidate bust hold a minimum GCSE grade C or above in Maths and English and able to evidence with certificate.

For informal enquireies please contact Natalie Masterson on Tel: 07825677135

How to apply

Please apply online by clicking the link below. Please note applications cannot be considered without the completion of the form in full 

Apply Online