Service Manager - Benefits and Welfare

  • Employer: Knowsley Council
  • Salary: £65,801 - £71,522 per annum
  • Location: Hybrid Working, Huyton Municipal, Municipal Buildings, Archway Road, Huyton, Knowsley, L36 9UX
  • Contract: Temporary
  • Working Pattern: Full Time
  • Hours: 36 hours. Consideration will be given for part time working.
  • DBS Check: Yes
  • Closing Date: 02/06/2024 at 23:59
  • Reference: CVP 0131

Fixed Term Contract - 3 years

Knowsley is a small but dynamic, high-performing local authority, at the heart of the Liverpool City region. We have a culture of achievement and delivery and continue to grow the Borough’s population through our ambitious house building, town centre redevelopment and inward investment plans.

We have an exciting opportunity for a motivated individual to join the Exchequer Services Management Team and support the Council to continue to deliver on our ambitious plans to support Knowsley’s residents. If you’re a manager with Benefits / Welfare experience looking for a role with variety and challenge, then we’d like to hear from you.

As Service Manager (Benefits and Welfare) you will play a key role in helping to deliver the Council’s priorities. You will be responsible for providing Benefit and Council Tax Support, Emergency Support and Hardship Support for households who may be struggling post covid / cost of living crisis. It will be key for you to build great relationships with colleagues across the organisational and regionally to deliver an exceptional service for our residents.

To be successful you will have a demonstrable track record of leading, developing and managing highly performing teams and have an appetite for change. You will have a strong customer focus with the customer experience at the heart of the services you deliver.

You will need to be able to plan and prioritise activities across multiple functions with confidence, as well as the ability to build relationships and work collaboratively as part of the Exchequer Services Management Team.

The full Job Specifications lists the key skills and knowledge we are looking for in this role.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We will consider requests for flexible working.  For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.


At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact Jo Ware, Head of Exchequer Services by email ( or by phone 07966 830810.


The closing date for all applications is Sunday, 2 June 2024 and interviews are to be held early June 2024

As a senior officer, you will be expected to support the Council’s emergency preparedness, response, and recovery arrangements; this may include, but is not restricted to, participation in appropriate training and exercises, participation in our emergency duty officer rota, and attending Strategic and/or Tactical and/or Recovery Coordinating Groups with our multi-agency partners. 

How to apply

Your CV should be tailored to reflect the competencies within the person specification. Please note if a CV does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.


Disability confident employer

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